FREQUENTLY ASKED QUESTIONS

We prioritize the health and well-being of our customers by ensuring all our products are free from harmful chemicals such as parabens and phthalates. Parabens are often used as preservatives to increase the shelf life of products like candles, while phthalates help bind different fragrances together. However, the National Institute of Environmental Health Sciences has found that phthalates are known endocrine disruptors, which can cause various health issues. Consequently, we choose only high-quality, safe ingredients for our products to provide you with safe and delightful experiences. If you have any further questions about our ingredient policies or product safety, please feel free to reach out to us.

Yes totally! If you are interested in stocking our candles in your shop you can contact us here. Whether you want to place a large order for an event (wedding, baby shower, party favors, corporate gifts, etc.), simply contact us and let us know the designs and quantities you are interested in as well as the deadline. Someone from our team will get back to you with a bulk discount price.

When the tracking tool indicates that a package was successfully delivered, it means the item arrived as addressed. However, some addresses do not have deliveries directly to your door. To ensure you find your package, please check additional locations that are commonly used for deliveries such as a mail room, community mailbox, front desk, or a designated safe drop location. If after checking these locations you still cannot find your package, please contact our customer service team at info@thebohoatelier.com for further assistance. We do not issue replacements/refunds on items that have been marked as 'delivered' by postal services or are unclaimed due to unpaid customs. If your tracking information indicates that the package has been delivered but you did not receive it. Please contact us immediately. If after following these steps you still cannot locate your package, please reach out to us at info@thebohoatelier.com with your order number and details of your package within 7 days from the date that the package was marked as “delivered” by your postal service.

We offer a 14-day return policy starting from the day you receive your order. To be eligible for a return, the products must be in the same condition as when they were received—unused, in their original packaging, and accompanied by any free gifts included in the order, which must also be returned in their original condition. Please note that while we strive to make our return process straightforward, customers are responsible for any materials required for the return and the associated shipping costs. To make your return request, please send an email at info@thebohoatelier.com Once we receive and confirm that your order is eligible for return, you will be automatically refunded in the same payment method you previously choose at the checkout and an email confirmation will be sent.

Once a refund request has been processed on our end, the credit card refund can take several days to fully complete as it must go through the credit card networks. Depending on your credit card issuer and the merchant, the refund process generally ranges between five to 16 business days. We appreciate your patience during this time and recommend checking with your credit card issuer for additional information on their specific processing times.

It is not unusual for soy candles to have cracks or rough tops after burning. This is a natural occurrence with soy wax and happens because the hot wax is cooling at different rates of speed. This is a positive indication that you have a 100% natural soy wax candle and not a candle mixed with other waxes or additives. We take pride in providing high-quality, natural products, and these imperfections are a testament to the purity and natural composition of our soy candles.

Yes, wax drip is totally normal and to be expected with decorative candles. Once the wax has cooled, you can simply remove the excess wax from your tray or candle holder. For the best experience and to ensure safety, please make sure to always refer to our burning instructions before lighting your candles. Our detailed guidelines will help you manage wax drip effectively and maintain the longevity and aesthetics of your decorative candles.

As our sculptural candles are handmade and hand poured, slight imperfections and colour variations are natural and part of their unique charm. Each candle is crafted with care, which means no two candles are exactly the same. These variations highlight the artisanal quality of our products. Additionally, you may notice small white marks known as 'frosting'; this is a common characteristic of natural waxes and does not affect the performance or quality of the candle. We take pride in offering you one-of-a-kind pieces that are as individual as they are beautiful.

Decorative candles and jar candles serve different purposes and offer unique experiences. Decorative candles are the total opposite of jar candles. Unlike jar candles, where the wax is contained within a glass or metal jar, decorative candles themselves become the artistic vessel. The flame in decorative candles is designed to burn more hollow, creating an elegant and unique illumination that varies with each design. This allows for a more personalized and aesthetically pleasing experience. In contrast, jar candles provide a more uniform burn and are perfect for a steady, longer-lasting flame. Both options complement different atmospheres and preferences, making it easy to find something that suits your taste.

The white-ish crystalline coating that you might notice on the top of your soy candle is known as "frosting" or "blooming". This is a natural characteristic of soy and it serves as an indicator that your candle is made with pure, all-natural soy wax. Importantly, frosting does not affect the scent throw or the burning properties of the candle. It is simply a visual sign of the natural ingredients used, reassuring you of the high quality and natural composition of your candle.

Yes! Due to the nature of Jesmonite, it is normal to see discoloration on the inside of the vessels.This discoloration is a natural characteristic of the material and does not affect the quality or functionality of the vessel.

Over time, an unlit candle's scent may begin to degrade due to the slow evaporation of fragrance oil molecules from the wax into the air. This scent degradation occurs very gradually and is almost unnoticeable for the first year. However, if you're not ready to burn your candle and wish to preserve its fragrance, there are preventative measures you can take: ~ First, store your candle in a cool, dry place away from direct sunlight and extreme temperature fluctuations. This helps maintain the integrity of the fragrance oils in the wax. ~ Secondly, consider wrapping your candle in an airtight container or plastic wrap to minimize exposure to air, which can lead to scent loss. We are committed to offering the highest quality products, and by following these simple steps, you can enjoy the full aromatic experience when you're ready to light your candle.

At The Boho Atelier, we offer premium wood wick candles that add a unique and delightful experience to your space. One of the key benefits of our wood wick candles is the soothing crackle they produce, which emulates the gentle ambiance of a fireplace. This not only creates a cozy atmosphere but also enhances relaxation. Additionally, wood wick candles provide a stronger scent throw compared to traditional cotton wicks. This means that the fragrance is more evenly distributed throughout the room, yet it remains balanced and not overwhelming. Choosing our wood wick candles ensures you enjoy both a pleasant auditory and olfactory experience, perfect for any setting.

Trimming the wick of your candle is essential for optimal performance and longevity. When you leave the wick long, it creates a larger flame, which melts more wax and provides the candle with an excess amount of fuel. This can result in incomplete combustion, producing more soot that can make your candle container black and dirty. Additionally, a longer wick causes the candle to burn faster than our approximated burn time, leading to a shorter lifespan. By keeping the wick trimmed to the recommended length, you ensure a cleaner, longer-lasting, and more efficient burn.

Don’t worry, this happens to the best of us! If your candle lights for a short period of time and then goes out, simply use a napkin to soak up the melted wax around the wick. This should resolve the issue and allow the candle to go back to normal. If your candle is not lighting at all, try scraping off some of the excess wax around the wick. This is because the wax serves as fuel for the wick, and sometimes there’s just too much of it, which can prevent the wick from drawing up the necessary fuel to sustain a flame. By removing the excess wax, you’ll likely find that the candle lights and burns properly.

For the best results when lighting a wood wick candle from for the first time, follow these steps to ensure an even burn throughout its use: ~ It can be a little trickier on the first burn as the wick has never been lit before. Tilt the candle at an angle and let the flame draw across the length of the wick. This technique will help it ignite more effectively. ~ Once lit, allow the candle to burn until the wax melts fully across the entire surface. This process, known as achieving "full melt pool," helps prevent tunneling and promotes an even burn for the duration of the candle's life. Following these steps enhances the longevity and performance of your candle.